Terms & Conditions

AskTheo.com ("Website")/ The THEO Group, Inc., Privacy Statement, Terms & Conditions and Medical Disclaimer.

We are committed to safeguarding your privacy online. This Privacy Policy is applicable to this Website only.


You can visit and enjoy the Website without disclosing any personal information. However, we offer some special services. For these services to work properly we will need you to share with us certain personal information.

Information We Collect from Unregistered Visitors

As a visitor to our Website you can access the Website's home page and browse some areas of the site without disclosing any personally identifiable information. We do track information provided to us by your browser, including the Web site you came from (known as the "referring URL"), the type of browser you use, the time and date of access, and other information that does not personally identify you.

Information We Collect When You Register

Users registering for services on our Web site are asked to provide us with identifying information, such as first and last name, street address, e-mail address, telephone number (e.g. home, work, mobile and/or fax), contact information, and other personal information.

On our registration screens, we clearly label which information is required for registration, and which information is optional and may be given at your discretion. You will also be given a choice about whether or not you want to receive special offers and other information that we distribute from time to time. The Website will explain how personally identifiable information will be used and ask for your consent before collecting it.

We may also collect other personal information that will be identified on the applicable page(s) of the Website. If you submit any personal information to us, or to our third party service providers acting on our behalf, you can be assured that we will not sell, lease, or share your personal information with or to anyone else, except as follows: (1) to our third party service providers, and only so that they may help us provide the services you've requested and in certain circumstances to provide you with service related offers; (2) upon notice posted on an applicable location of our Website where we collect your personal information for an economic transaction and notify you that we will be sharing such information with a third party, where such third party is clearly identified; and (3) on occasion, we may offer a special promotion (such as a contest or a free subscription to goods and services) on the Website in conjunction with a third party service provider, or promotional partner, and share your information with that third party service provider, or promotional partner so that it can send you other special promotions it offers, but only if you give us permission to do so.

Special Offers and Promotions

With your permission, we may also send you e-mails with special offers and promotions. If you don't want to receive these, you may change your preferences.

Additional Forms and Email

We may also ask you to provide additional information after you register if you want to obtain additional services or information or to resolve complaints or concerns. In some cases we may ask users for information after they register, such as credit card information. Where necessary (for example, to process an order for a purchase), our Website may contact financial or credit organizations to confirm customer credit cards.


To help us serve you better, we collect information that does not identify you personally, but rather identifies your computer or browser. This is done by using little files called "cookies" and by tracking IP addresses.

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a Website's computers and stored on your computer's hard drive.

Cookies operate in the background, and you can turn them off if you wish, but doing so may impair your ability to use some of the features on the Website. Although cookies do not normally contain personally identifiable information, if you are a registered user, we may elect to associate your registration information with cookies our Website places on your computer's hard drive. Associating a cookie with your registration data allows us to offer increased personalization and functionality. For example, you can elect to have our Website "remember" your user name and password and bypass the sign-in process on each visit to the site. Without cookies, this functionality would not be possible.

We may use cookies to make the Website work better by, for example, keeping track of your login name, password and, if you want to buy things while on the Website, the "shopping cart."

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the user to accept or reject cookies. If you set your browser not to accept cookies, you may not be able to take advantage of certain services on the Website.

We may also use IP addresses to analyze trends, help us administer the Website, track the movement of visitors, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Aggregated Demographic Information

We may share aggregated demographic information with third parties, but this information is not linked to any personal information that can identify you or another individual person. Therefore, no personal information is disclosed in this manner.

Third Parties

In addition to aggregate information, some kinds of personally identifiable information may be shared with third parties as described below.

Business Transfers

If we transfer a business unit (such as a subsidiary) or an asset (such as a Website) to another company, we will require them to honor the applicable terms of this Privacy Policy.

Disclosure for Legal Purposes

The law requires that we may be required to share your personal information and non-personal information (see "Cookies" section above for examples of non-personal information) pursuant to judicial or governmental subpoenas, warrants or orders. We may release account and other personal information when we believe release is required to comply with law. We may release personal information, if, in our judgment after review by an attorney, the release is compelled by law or regulation, or if the release is necessary to prevent the death or serious injury of an individual. In addition, notwithstanding any term to the contrary in this Privacy Policy, we reserve the right to use and disclose share your personal and non-personal information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of this Website's Terms of Service, or as otherwise required by law.

Companies and People Who Work for Us

We may contract with other companies and individuals to help us provide services. For example, we may host some of our Web site on another company's computers, hire technical consultants to maintain our Web-based information, or work with companies to remove repetitive information from customer lists, analyze data, provide marketing assistance, and provide customer service. In order to perform their jobs, these other companies may have limited access to some of the personal information we maintain about our users. We require all such companies to comply with the terms of our Privacy Policy, to limit their access to any personal information to the minimum necessary to perform their obligations, and not to use the information they may access for purposes other than fulfilling their responsibilities to us.

We use our best efforts to limit the use of other companies in areas where personally identifiable healthcare information may be involved.


We may release personally identifiable information to a third party in accordance with your consent, subject to the purposes and limits that we disclose when we request your consent.

When we share information with third parties, we ask that they agree in writing to abide by our Privacy Policy. If we discover that a third party inadvertently disclosed personal information about any of our users, we will take immediate action to prevent further occurrences.

Our Security Practices

Your preferences are password protected for your privacy and security. In certain areas, we use industry-standard SSL encryption to protect data transmissions.

How You Can Review Your Personal Information

If you want to review your personal information, you can revise your preferences. Your preferences include your shipping, payment and account information, as well as whether you want to receive communications from us. If you want to close your account with us and have us delete the personal information in it (except for information that we keep for record-keeping purposes), you should contact our Privacy Administrator.


Our registration and order forms contain a box for you to indicate whether or not you consent to receive special offers, promotions and announcements from us. Unless you give us your consent to use your personal information for these purposes, we will only use it to complete the transaction or provide the service or product you have requested. If you indicate that you consent to receive communications or solicitations, but you later change your mind, you can revise your preferences.


The Website may contain links to other sites produced by The THEO Group, Inc. and websites operated by unrelated third parties. Please note that we are not responsible for the privacy practices of third party websites. We encourage you to be aware of this when your leave the Website and to read the privacy policies of every website that collects personally identifiable information from you. The Privacy Policy applies only to this Website.

Special Rules For Children

Because of federal law, we cannot collect any personal information from a child under the age of thirteen without the consent of that child's parent. The statements in this Privacy Policy generally about our collection and use of personal information also apply to our treatment of personal information from children under the age of thirteen, with the added protection of the special rules that follow.

Payment & Refund Policy

When scheduling a session and/or booking a private event appearance with The THEO Group, sign up for our subscription service or purchase audio files from our website, you agree to the following terms and conditions:

All payments for subscription to The THEO Group have to be made online using a debit or credit card.All payments for sessions with Sheila and THEO have to be made upfront using a debit or credit card and once payment is received then The THEO Group will schedule an appointment during Sheila’s office hours. A deposit payment for private events or speaking engagements with Marcus, Sheila or THEO has to be made to The THEO Group on the date of booking.

All payments for sessions with Sheila and THEO are final and non-refundable. Payments for private events with The THEO Group are final and non-refundable. Once payment is received and audio product download links are made available to the client all payments are final and non-refundable. Subscription to The THEO Group requires an initial monthly installment. If the client cancels their membership all previous payments are final, access to the site will end at the conclusion of that transaction month and no further transactions will occur.

Credits and Re-scheduling:
If an individual private session is postponed or re-scheduled by The THEO Group, the client’s payment will be fully honored for a new date at the earliest possible time. Downloadable products, private sessions, live and web events are non-refundable. We will allow a client to postpone a private session one time if the client notifies the THEO Group 7 days prior to the appointment date. We will address health related emergency cancellations on a case by case basis. If you have postponed your session with the 7 day prior notice and have decided you do not want the session you may obtain a credit toward other services or products of The THEO Group or you can gift your session to a person of your choice.

Intellectual Property & Copyright

All materials contained in this Website are protected by copyright laws, and may not be reproduced, republished, distributed, transmitted, displayed, broadcast or otherwise exploited in any manner without the express prior written permission of The THEO Group. You may download material (one copy) from this Website for your personal and non-commercial use only, without altering or removing any trademark, copyright or other notice from such material.

The THEO Group’s names and logos and all related trademarks, tradenames, and other intellectual property are the property of The THEO Group and cannot be used without its express prior written permission.

Medical Disclaimer

No Advice

This website contains general information about medical conditions and treatments. The information is not advice, and should not be treated as such.

Limitation of warranties

The medical information on this website is provided "as is" without any representations or warranties, express or implied. The THEO Group, Inc. makes no representations or warranties in relation to the medical information on this website.
Without prejudice to the generality of the foregoing paragraph, The THEO Group, Inc. does not warrant that:
• the medical information on this website will be constantly available, or available at all; or
• the medical information on this website is complete, true, accurate, up-to-date, or non-misleading

Professional Assistance

You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider. If you have any specific questions about any medical matter you should consult your doctor or other professional healthcare provider.
If you think you may be suffering from any medical condition you should seek immediate medical attention.
You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on this website.


Nothing in this medical disclaimer will limit any of our liabilities in any way that is not permitted under applicable law, or exclude any of our liabilities that may not be excluded under applicable law. Medical disclaimer provided by www.seqlegal.com.

THEO Group Live Events

  1. Relationship Between Terms and Agreement. These Terms and Conditions (the “Terms”) are hereby entered into in connection with and made a part of that certain Agreement to which these Terms are attached.  In the event of any conflict between these Terms and the Agreement, these Terms shall govern.
  1. Liability Waiver. Participant shall be legally responsible for his or her own safety and behavior in connection with the event.  Participant hereby accepts all risks to Participant’s health and of injury that may result from participating in the event.  Participant agrees that if Participant has any medical or psychological conditions that may hamper Participant from fully and healthfully participating in the event, that Participant shall notify the Company in writing of those conditions and that the Company retains the right to ask that Participant not participate in portions, or the entirety, of the event.
  1. Recording and Photo Waiver: The THEO Group, Inc. (the “Company”) reserves the rights, permissions, and uses to all recordings associated with the Event (including audio, video and photography). The Company (and those acting with the Company’s authority and permission) have the irrevocable and unrestricted rights to use, re-use, publish, and re-publish audio, video or photography of any event associated with the Event, in whole or in part without restriction which may include participant’s name, likeness, voice, biographical details, testimonial, or photograph for marketing, advertising or any other purpose in any media or format, online and/or offline, now or hereafter without further notice or compensation to participant for the use of such use.
  1. Use. Participant shall only use the event information and tools, processes, strategies, training, products, information and other materials associated therewith (the “Materials”) for Participant’s own personal use. Participant understands that the event and Materials are confidential, copyrighted, proprietary to, and owned by, the Company.  Participant shall not record, duplicate, distribute, teach or train from the Materials in any manner whatsoever. The THEO Group, Inc. retains all rights to title and structure, sales format and copy, content, processes, terminology, materials and artifacts given in this event. Structure and materials created for The THEO Soul Integration™ process are for your individual use; All concepts, teaching and guidance given by THEO are proprietary information and the intellectual property of The THEO Group, Inc.; Individuals should consult a qualified health care provider for medical advice and answers to personal health questions
  1. No Negative Statements or Actions. Participant shall not at any time directly or indirectly take any action and/or make, publish, file or record any oral or written statements that would likely have a negative or injurious impact upon, or that is derogatory, defamatory, libelous or slanderous to, any of the Released Parties.
  1. No Professional Advice. While the Company hopes and believes that the event will benefit Participant, Participant understands that the Company and its owners, directors, officers, employees, agents, successors and assigns (the “Related Parties”) do not offer any professional, personal, mental, psychological, medical, health, financial, accounting, investment, tax, legal or other professional advice and neither the Event or Materials should be deemed such advice.  The Event and Materials do not replace or substitute for the services of trained professionals in any field, including, but not limited to, mental, psychological, medical, health, financial, accounting, investment, tax, legal or other professional fields.  Participant acknowledges that if Participant is under the care of medical or other professionals that the Event and Materials are not intended to violate or otherwise conflict with the advice of such medical or other professionals and that Participant shall not use any Materials in any manner that conflicts with the advice of Participant’s medical or other professionals.
  1. General Disclaimers. While the Company hopes and believes that the Event and Materials will be beneficial to Participant, the Event and Materials are provided “as is” and the Company and its Related Parties (the “Released Parties”) do not make any representations or warranties of any kind, either express or implied, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose relative to the Event and associated Materials.  Nothing associated with the Event or Materials shall constitute any kind of representation, warranty, promise or guaranty of specific health, personal relationships, financial or other results, profitability, earnings, investments, outcomes or successes.  Participant’s success in obtaining certain results may depend on a number of factors including market conditions and Participant’s skill, knowledge, ability, dedication, business savvy and financial situation.  Participant acknowledges that Participant is solely responsible for Participant’s actions and results in life and business. Any forward-looking statements associated with the Event or Materials and/or the Released Parties are simply statements of possibilities, not representations, warranties, promises or guaranties.
  1. Limitations on Liability. Participant hereby assumes liability for, releases, waives, defends and indemnifies the Released Parties from and against any and all liabilities, actions, claims and/or expenses, including attorneys' fees and costs, incurred at any time directly or indirectly, entirely or in part by Participant or its Related Parties in connection with the Event, the Materials, or the Released Parties (collectively, the “Released Matters”).  The Released Parties shall not have any personal, recourse and/or deficiency liability in connection with the Released Matters.  The Released Parties shall not have any liability for consequential, special, exemplary, punitive damages or other damages in addition to actual compensatory damages, as those actual compensatory damages may be further limited by contract or applicable law regardless of the form of action, whether in contract, warranty, tort (including negligence), strict liability, or otherwise.  If the Released Parties are ever deemed liable for any actual compensatory or other damages, those damages shall be limited to the amount that the Company actually received from Participant for the Event.
  1. Miscellaneous. Participant shall pay all amounts and perform all obligations due to the Company in connection with the Event.   A Document may be modified only in a writing signed by the Parties thereto.  The prevailing Party shall be entitled to be reimbursed by the non-prevailing Party for all costs, including collection, court and attorneys’ fees and expenses, incurred by the prevailing Party in any action or defense involving the Documents.  If any portion of the Documents is held to be unenforceable, any enforceable portion thereof and the remaining provisions shall continue in full force and effect. The interpretation and enforcement of the Documents shall be governed by California law without giving effect to those principles of conflict of laws that might otherwise require the application of the laws of another jurisdiction.  No rule of strict construction shall be applied against any Party.  The Parties have read the Documents and have executed them voluntarily after having been apprised of all relevant information and risks and having had the opportunity to obtain legal counsel of their choice.  In the event of any conflict between the terms of the Agreement and those of any document entered into or other communication prior to the Agreement, the Agreement shall govern.  The Documents may be enforced by rights and remedies in law and in equity, including injunctive relief, and all of such rights and remedies shall be cumulative.  In the event that any legal action is instituted in connection with the Documents, the same shall be brought and tried in the judicial jurisdiction where the Company’s principal office is located.  Participant represents and warrants that Participant is duly authorized to enter into the Documents and that the Documents constitute the legal, valid, binding, and enforceable obligations of Participant.  The terms in this Section and all indemnifications, releases, representations, warranties, confidentiality covenants and limitations upon liability in the Documents, if any, shall survive the termination of the Documents for any reason. The Agreement, together with the documents referred to herein, set forth the only and entire agreement between the Parties respecting the subject matter set forth herein; and all prior agreements, whether oral or written, shall be deemed terminated and of no further force and effect.

Contact Us

If you have questions or concerns about this Privacy Policy, Terms and Conditions or Medical Disclaimer, you can contact us at: The THEO Group Privacy Administrator,

The THEO Group, Inc.,
PO Box 4334, Palos Verdes Peninsula, CA 90274.
Tel: (720) 344-2932; or send an e-mail to [email protected] This e-mail address is being protected from spam bots, you need JavaScript enabled to view it.

Notification of Changes

The THEO Group reserves the right to modify the Terms and Conditions at its discretion. Any such revision or change will be binding and effective immediately after posting of the revision on The THEO Group websites. You agree to periodically review the websites, including the current version of the Terms and Conditions made available on Asktheo.com. If at any point we wish to use your personal information in a manner different from that stated at the time it was collected, we will notify you by means of an e-mail and give you the opportunity to indicate whether you consent to the proposed use.

Last Updated: May 22, 2012