FAQ - Frequently Asked Questions2018-10-05T10:36:31+00:00

Frequently Asked Questions

Attending a Live Event2018-02-16T15:59:25+00:00

As soon as you register online for one of our THEO Live Events we add you to our registration group. We do not issue tickets for live events, but check everyone in at the registration desk near the event entrance. Please bring your ID to verify your registration.

If you've purchased an additional ticket/s for a guest, please email their name and email address to [email protected] so we can add them to our event roster. We appreciate having their email to forward any event updates when necessary to make sure everyone is kept informed about the event.

On the day of the event you may want to bring the following:

1. a short list of questions so you're prepared if THEO invites you to participate in a discussion
2. a notepad and pen to take notes or share your contact info with a new friend
3. a water bottle and a sweater or light jacket in case the room temperature fluctuates

How to view an AskTHEO Live Replay2018-03-22T07:50:39+00:00

Viewing Replays:

Please note, at this time the replays are streamed video hosted through a Ciscos WebEx platform.
They are only accessible when using a computer and not a mobile device (smartphone or tablet). WebEx is working to add this programming but it's not yet available.

At this time we do not further produce Replays as downloadable .mp4 video files or .mp3 audio files.

WebEx recommends using the Google Chrome browser for the best results when joining a live event and to view replay videos, however, the platform is also supported on other browsers like Firefox and Safari. If you find you're having trouble connecting, switching to another browser can sometimes resolve your issue.

WebEx can be accessed with most PC and IOS operating systems and on many different browsers. If you're experiencing connectivity issues, we recommend contacting WebEx to determine if your technology meets their minimum specifications. We partner with WebEx to assist our clients as they're the experts on their systems.

Please contact WebEx tech support directly (available 24/7) at:

WebEx 1-866-863-3903 or https://www.webex.com

And if you’d like to try an automated pre-test for a WebEx session you can do so at:
https://www.webex.com/test-meeting.html

Trouble hearing audio during AskTHEO Live online event2018-04-26T18:58:11+00:00

If you're able to join the event but are not hearing the audio, it could be due to various issues.

First, check that your computer/mobile device volume control and headset are working properly and neither is set to 'mute.'

If you've confirmed your technology is working, perhaps you missed a small step when joining the event - saying yes to your audio connection or basically authorizing the WebEx connection to your system. Below are steps depending on the device used.

Participating live using a computer:

WebEx is supported on most PC and IOS operating systems and devices.

When you first log into the WebEx event using your email link on a computer, a pop-up box appears asking if you want to 'join the integrated voice conference.' You must click 'yes' to join now to authorize the sound. That pop-up box usually appears near the center of your screen and stays for a time but then timeouts. It can also sometimes get layered under another browser screen if you have other sites open.

If you miss the pop-up or realize you're not hearing the audio, you can click ‘Communication' anytime in the top toolbar menu, then from the drop-down box select ‘Integrated Voice Conference’ and then click ‘Join.' This tab allows you to test your audio anytime during an event, as well, which is good if you need to change your headset or source of sound during an event.

If trying to reset the audio does not work, you may try to log completely out, and re-join again thus resetting the connection.

Participating live using a smartphone or tablet and the free Cisco WebEx App:

If joining a live webinar/AskTHEO Live TV show via smartphone or tablet, you can use the WebEx App.

You can download the free Cisco WebEx app from your stand App Store.

Using your email link received once you've registered for the event, you click the link which initiates your system to ask if you want to open in the app - click yes. Once you join a meeting you will be asked whether you'd like to connect to the audio by computer (or Integrated Voice Call or VOIP) or by phone. You should select computer (or Integrated Voice Call, VOIP) and you will be immediately connected to the audio (muted automatically).  Just like on a computer, if you do not see a prompt asking if you want to join, click the toolbar or likely icons for actionable options and follow the prompts to join.

Regarding how to access your toolbar menu, each system displays differently, (i.e. iPhone 6 can be different than iPhone 10, which is different from an Android, etc.). Because mobile devices have a much smaller display screen the toolbar is often located under an icon you click to open for more function options. Look at how your screen displays potential menu options - a common mobile menu icon is three stacked bars. Your connection could also appear as a phone receiver icon. Once you open your toolbar/icon you can follow the prompts to join by computer.

Viewing Replays:

Please note, at this time the replays are streamed video, not audio only, and are only accessible using a computer.
WebEx is working to add mobile device access programming but it's not yet available.

WebEx Tech Support:

For further tech support, we partner with Cisco's WebEx support to assist our clients -- they're the experts on their systems and can help you assess if your systems meet the minimum specifications and help you test your connection. Feel free to contact WebEx tech support directly (available 24/7), for more specific assistance.

WebEx 1-866-863-3903 or https://www.webex.com

And if you’d like to try an automated pre-test for a WebEx session to learn how to test your WebEx connection from your desktop or mobile device.

https://www.webex.com/test-meeting.html

 

Trouble joining AskTHEO Live online events2018-02-19T10:21:08+00:00

We use Cisco's WebEx interactive video technology to host our online events.

Once registered for an event you'll receive an email from '[email protected]' with your unique link into the event.
You must join using this unique registration email link - it's not possible to join by opening the WebEx application directly in your browser. When you click your link you'll be taken directly into the meeting, you'll be asked if you want to join which you need to say 'Yes' or 'Join.' If you are logged in and having trouble hearing your audio, find further instructions under FAQ Trouble hearing audio asktheo live online event.

You are able to join live events using most desktop or laptop computers and using either a PC or IOS operating system.

You can also join us live using many different smartphone and tablet devices, and you'll first need to download the free Cisco WebEx app, available in your App Store. Again you'll connect via your registration email link.

WebEx recommends using the Google Chrome browser for best connection results, although it is accessible from other browsers like Firefox and Safari.

To learn more about WebEx system specifications and get answers to your specific technology needs, we partner with WebEx Tech Support, as they are experts with their systems. They are available 24/7:

Cisco WebEx — Online Meetings and Video Conferencing
https://www.webex.com

And if you’d like to try an automated pre-test for a WebEx session you can do so at:
https://www.webex.com/test-meeting.html

Learn how to test your WebEx meeting here from your desktop or mobile device. It's quick, easy, and you will begin hosting your own video or audio conferences in no time!

 

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Contact Us

The THEO Group, Inc.

23233 N Pima Rd Ste 113-270
Scottsdale, AZ 85255

720-344-2932

General Questions
[email protected]

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